Marketing Lessons from Street Performers

How to Market Yourself in Your Underwearspied and examined." If you want to stand out from
"Ayieeeeeeeaaaaaaaaaa!!!!"the sales and marketing predictables make every
I thought the two startled businessmen were goingcontact a Broca surprise.
to leave a surprise in their shorts. They wereReturning to Fisherman's Wharf the following year for
bushwhacked from behind the bush by bushwacky.another marketing lesson, a street performer was
The street crowd held their collective sides as theygracing the public with his guitar. His donations cup
split with laughter.runneth over. In haste he had taken a magic marker
One of the two best places in America to watchto a scrap of cardboard found behind a restaurant
street performers is at Fisherman's Wharf. The twoand scribbled his message to position nearby: "Yes,
San Franciscans fell victim to the diminutive little manit's for beer." Truth in advertising surprises.
who had set up his small bush office on the sidewalkThe other best place in America to see street
of the Embarcadero near Pier 39. Squatting behind itmarketers is at Times Square in Manhattan, the
he would spy unsuspecting tourists walking towardsisland's tourist magnet. Returning to our hotel from
him and prepare for the pounce. After surviving yourPenn Station we saw a crowd gathered at the
own scare, you'd move several strides down thecorner across from the kiosk's neon sign proclaiming
walkway so as to not draw attention to him and"New York Police". We heard the laughter. Crowd?
watch and wait with glee for his next unwitting castLaughter? People having fun? Times Square? July?
member to take center stage. Beside him hisThis must be something special.
donation cup was overflowing with tips from hisWe inched our way to the front of the gawkers.
formerly terrified but now amused audience.Playing his guitar and wearing his hat and boots was
I'm a student of marketing. And bushwhacking is athe Singing Cowboy of Times Square. His opened
marvelous technique in the appropriate environment:guitar case was producing money faster than the U.S.
well-known street performing area, tourists, peopleMint. A marketing genius. His singing abilities sucked,
having fun. It was the unexpected technique in theand I don't think he really knew how to play that
expected environment that surprised you. Aguitar. So how did he surprise Broca? Did I mention
technique you'd never forget. Ever. Something you'dthat he was wearing his hat and cowboy boots? I
tell others about for a lifetime. We can all learn fromdid? And did I also mention that the only other thing
marketing geniuses like the bushwacky.he had on was his jockey underwear? A minimalist
Roy H. Williams, the Wizard of Ads, says the focuswho knows how to market. I guess he goes
of your marketing is to "surprise Broca". Frenchundercover when the snow falls.
surgeon and anthropologist Paul Broca, in 1861, wasWhat do you do to get remembered in your
the first to identify the left hemisphere of the brainpredictable business world? Does your marketing
as involved with speech production, in particularscream "Look at me! I'm just like everyone else." (Do
assessing the order of the words as they're used.you recall the actual car promoted in that last slick
Williams refers to Broca as "the theater critic of thetelevision ad?) Do you numb with rote presentations?
imagination; the part of the human mind thatAre you ignored with your uninspired voicemail leave
anticipates and ignores the predictable." Williams saysbehinds? Or do you do stand out by doing the
your goal in marketing is to surprise Broca with theunusual, the intriguing, and the fascinating?
unexpected so your message won't be ignored.New York City. Population nine million. I remember
"The common, the mundane, the average, theone.
predictable are ignored," says Williams, while "theWhat are you doing to surprise Broca so you'll be the
unusual, the intriguing, the fascinating are immediatelyone?