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Need or Want: Your New Product or Service Will Succeed if it Addresses Need

I have always tried to teach my children acceptance, finding lengthy sales
the difference between needing and traction and massive profits, however, is
wanting a product. This is a value typically smaller when attached to "want"
judgement that applies to every human, products.Everyone needs a toothbrush.
many times in surprisingly differing Recently I discussed the battery-operated
ways. People born to great wealth view spin-brush with my dentist. I had bought
need far differently than those of us a spin-brush for everyone in my family
born to the lower classes. I might need thinking that it offered better dental
an efficient baby stroller for my care. My dentist advised that there was
grandchild, while a Beverly Hills grandpa no clinical support that the battery
needs a Bugaboo (the Danish stroller that brush offered better dental care than the
can sell for well over $1000). Both do old fashion bristle brush. More
the same job, I need a stroller that important, he says, was how we actually
safely holds and transports my grandchild utilized the brush. The spin-brush is a
for about $130. The Beverly Hills grandpa want product, and priced about triple the
wants a stroller that transports his price of the old fashion effective brush
grandchild safely, and also, stylishly, we grew up with.Visit any fashion mall in
offering many more features than my the United States and you will find
"need" vehicle.One of the areas of Brookstone and/or Sharper Image retail
greatest interest, to inventors and stores. I love to visit these stores.
entrepreneurs, is the type of product or They are bastions of style, novel product
service that can offer the greatest features and creativity. They are also
payoff; need, benefits and return on exclusively "want" stores. An inventor or
investment when marketed. My counsel is product designer can do well by selling
to always seek projects that offer to these lifestyle stores. But, the big
performance benefits addressing needs. opportunity is in the creation and
The opportunity to offer fresh answers to marketing of products that answer real
problems will always trump a new feature unanswered needs, not added bells and
enhancement on an existing product.I have whistles decorating clocks, foot
written about convergent and divergent massagers and wind chimes.Design is
products and the overwhelming advantages crucial to success in many product
of the latter. Need products or services categories. Design can enhance features
are often divergent. Need products create and raise the perceived value of a
an offering and an opportunity where no product. Jimmy Choo design's ladies
product answers formerly existed: They shoes: priced at $300 and more per pair.
face less competition, offer much greater What makes this designer's shoes so
profit potential, typically have a longer highly desired, valued and wanted, simply
product life and can often be extended the design. Inventors and entrepreneurs
with new features (thus, becoming need to address design, but Jimmy Choo is
convergent).Obviously, it is much more only the latest popular shoe designer.
difficult to conceive a disruptive How long will he last? There is a very
innovation/technology or product than to long list of fashion designers that were
tweak an existing item. This is the also the latest, just not the
reason the reward, both financial and greatest.Great Britain based Clark Shoe's
psychological, are so much greater when a has been providing the same styles for
need is answered.Let's look at an ancient over 100 years. Initially Clark was
industry: jewelry. For centuries jewelry boot-maker for the British colonial army.
has been basically supplied and sold in The Company's signature shoe is the
the same way. Precious stones and metals classic Desert Boot. The unstylish Desert
were mined. Craftsmen work the gems and Boot, was, and is a staple for outdoor
metals into artisan pieces. Wholesale comfort and performance even today. Clark
distributors or brokers sold the finished created a shoe to address a need, and is
pieces to retailers. Retail stores sell a recognized brand around the world.
to the public. This has been the supply Sales traction, pedigree, brand awareness
chain for the jewelry industry, and generations of devoted users have
essentially since biblical times. But, made Clark a very profitable and
times have changed.I consulted on a excellent model for entrepreneurs to
project several years ago built around study.We live in the worlds most
the concept of placing computerized energetic consumer driven marketplace.
jewelry kiosks in department stores. Television, magazines, billboards, and
Software was written enabling the the inter-net scramble to break through
customer to customize over 1,000,000 market clutter and deliver advertising
styles of jewelry based on desired price, messages to stoke our desire to purchase
gem choice, stone placement, karat, etc. jeans, perfumes, watches, Scotch whiskey
The end design can be viewed on the and automobiles. The intent is to drive
computer screen, and an order placed. So, our "want' emotions.The real opportunity
what is the need addressed here: In this for any aspiring entrepreneur is to
case, personalized customized artisan address "needs". A product that addresses
jewelry at significant savings for the our crisis of childhood obesity would
customer and, retailers drastically fill a huge need. An aging population
reduce the expensive inventory that will need wellness technologies to
jewelry demands plus payment is made at minimize contact with an expensive health
time of sale, well before delivery. Here care system. Answering this type of need
the consumer, the factory and retailer will pay huge financial dividends and
enjoy a unique triple win. This offer the added benefit of doing societal
disruptive type of innovation can shake good.Geoff Ficke has been a serial
older, slower channels of distribution entrepreneur for almost 50 years. As a
and force snowballing advances in benefit small boy, earning his spending money
delivery.A woman might need a $7 jar of doing odd jobs in the neighborhood, he
Oil of Olay moisturizer. She may want a learned the value of selling himself,
$155, ½ ounce jar of Crème de la Mer. offering service and value for
Most of us need an automobile for basic money.After putting himself through the
transportation. The Ford Focus or Honda University of Kentucky (B.A. Broadcast
Civic is a practical, economical choice. Journalism, 1969) and serving in the
Many of us desire much higher end models United States Marine Corp, Mr. Ficke
such as BMW or Lexus. Each of these commenced a career in the cosmetic
choices have an engine, four wheels and industry. After rising to National Sales
brakes. They all get us where we need to Manager for Vidal Sassoon Hair Care at
go. The logical Honda is needed. The age 28, he then launched a number of
Mercedes is wanted.As an entrepreneur, ventures, including Rubigo Cosmetics,
ease of market entry is usually much Parfums Pierre Wulff Paris, Le Bain
greater for a product that answers the Couture and Fashion Fragrance.Mr. Ficke
need for new usage benefits. Innovation and his consulting firm, Duquesa
is often a matter of degrees and Marketing, Inc. ( has assisted businesses
definition. A new medical technology large and small, domestic and
might address a rare disease that affects international, entrepreneurs, inventors
only a few thousand people. Nevertheless, and students in new product development,
an important need has been addressed. capital formation, licensing, marketing,
Typically such a technology will command sales and business plans and successful
very high pricing per application or implementation of his customized
treatment.Features that embellish already strategies. He is a Senior Fellow at the
existing product models can be Page Center for Entrepreneurial Studies,
profitable. It is usually easier to Business School, Miami University,
re-fit or re-design these features. The Oxford, Ohio.
overall opportunity for market




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